no cpanel

[daisyint]

hey guys hopefully someone knows whats up. i had my account suspended because i hadnt been logging in. so i tried to unsuspend it myself with the link. now whenever ii sign in it takes me to https://xo4.x10hosting.com:2083/cpsess2341935159/frontend/basic/index.live.php which is a blank page. please help my site has been hacked so i need my cpanel to undo all this mess.

 

[Dead-i]

Hi daisyint,

It seems that you had hit the disk space limit on your account, and you were using the x10Hosting Basic theme. There is currently an issue with our Basic control panel where it will fail to load if the disk quota has been hit, which is why you were seeing a blank page. I've switched your theme to x3 so that you can access your control panel again, but please only switch back to Basic once your disk space is back under the limit.

Thank you,

 

[daisyint]

omg thanks so much!

 

[daisyint]

Hi daisyint,

It seems that you had hit the disk space limit on your account, and you were using the x10Hosting Basic theme. There is currently an issue with our Basic control panel where it will fail to load if the disk quota has been hit, which is why you were seeing a blank page. I've switched your theme to x3 so that you can access your control panel again, but please only switch back to Basic once your disk space is back under the limit.

Thank you,

hi it seems that even with you changing my theme i cant access my phpmyadmin it takes me too https://xo4.x10hosting.com:2083/cpsess2341935159/3rdparty/phpMyAdmin/index.php

 

[Dead-i]

Hi daisyint,

What error message are you receiving exactly?

Thank you,

 

[daisyint]

hi it wasn't an error message just another blank page i found what was using so much disk space..my email.. is there a way to increase disk space?

 

[bdistler]

i found what was using so much disk space..my email.. is there a way to increase disk space?

IMO x10hosting will not increase disk space to store Emails - you need to down-load them for backup - then delete them from your free-hosting account

 

[daisyint]

That's just it i didn't have any emails yet lol there were these random auto generated files hogging all the space

 

[bdistler]

i found what was using so much disk space..my email

That's just it i didn't have any emails yet

if they are not Email files - what type of file are those "random auto generated files" ?

 

[daisyint]

file name is 1414741599.M867996P461159.xo4.x10hosting.com,S=987,W=1010:2,S
file type is text/x-generic
please help me fix this it keeps doing it! when i opened this one it was actually a copy of an email that wordpress had sent when i needed to reset my password

 

[bdistler]

sorry - you need help by a Admin - like @Dead-i - who can 'see' into your account

 

[daisyint]

Ok thanks yeah I don't know why it's doing that is there a specific mail program we should be using? Also I noticed my pictures were eating up space so I'll move them to Flickr

 

[Dead-i]

Hi daisyint,

I've taken a further look at this, and it looks like these files are emails that have been sent to your main account, some of which appear to contain a backup attached sent by a WordPress backup plugin.

Thank you,