no email

[hwkoch]

Hello,
I'm new here.
My problem is to log in in my account. although i logged in, the server says "Account email confirmation sent successfully.", but there is no email. I checked the adresse, but it's ok.
Who can i use my account?

 

[Anna]

Have you checked spam folder? It does and up there sometimes.

Also if possible try adding x10hosting.com as a trusted address.

 

[hwkoch]

yes, i checked it, also i added x10hosting.com tu my trusted emails, but the email is not yet sent to me.
mybe i have to chosse another emailadresse? Or I have to wait 24 hours?

 

[Anna]

if you wish I can change the e-mail address for you, might speed it up at least.

 

[hwkoch]

yes of course.
another emailadress is:
menecken_piss@web.de

i hope it works now,
thanks for help

 

[Anna]

I have changed the e-mail address for your account, guess you'll need to request it to be resent as I don't have a button to do that for you.

 

[hwkoch]

Very nice!
the email is in my fold and i confirmed with the code.
Once again thanks for the quikly help!
Edit:
Now i have a new problem
i cannont login, because i have a similar passwod and username?!
I try to login again, but:



The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com



What is the problem now?
sry for ste stupid questions, but it's important for me.

 

[Anna]

Seem something has gone wrong in the process. Please send me a pm with the following information and I'll manually create it for you.

cPanel name:
domain:
contact e-mail:
Mark here if you agree to the TOS [ ]

 

[hwkoch]

hmm..
i cannot send a pm to you, because of an error.
maybe i can post my information here:

name: hwkoch
email: menecken_piss@web.de

 

[Anna]

need to know your decired domain as well.

 

[hwkoch]

Thats the problem.
i don't know my domain name. I think "hwkoch.x10hosting.com",
but if i try to visit the page it says:
"The page you requested does not exist!"

 

[Anna]

that is because the domain is created with the account, I just needed to know what you wanted it to be

I have sent you an e-mail with your details, please confirm that you have gotten it and I'll link it to your forum name.

 

[hwkoch]

I get the email with ma information.
Am I able to login now?

 

[Anna]

yes, you're good to go.

 

[hwkoch]

Very nice. Many thanks!

 

[Anna]

*solved, closing thread*