Not answering support tickets or emails

[vin1897]

I check to make sure my feedback.html form is working every so often. I put test information on my feedback.html form and I didn't receive the email. I didn't change anything, but I've noticed that someone put links to certain words on my index.html and feedback.html form. I'd like these advertisement links removed since I'm not being paid for these as well.

I put in a support ticket on 16 May 2013 which is over a week ago. I sent an email which hasn't been responded to. I just sent another email as well. Your phone number goes directly to voicemail. I paid for the next level up service so I should get some response from support.

 

[descalzo]

Do you have a Premium account?

 

[Skizzerz]

Moved to Free Hosting support, although the account you are posting from is not associated with any hosting account.

Please state what level of service you have (Prime, Illuminated, Premium) and the ticket number that has not yet received a response and I'll make sure that it gets looked at.

 

[vin1897]

Moved to Free Hosting support, although the account you are posting from is not associated with any hosting account.

Please state what level of service you have (Prime, Illuminated, Premium) and the ticket number that has not yet received a response and I'll make sure that it gets looked at.

Hi Skizzerz

Thanks for looking into this for me. There is no ticket number. This is what is listed below. My email that the info from the feedback.html page is going to is administrator@tutorific.x10.mx.



Open 2013-05-16 09:30 Prime Support Normal

Client2013-05-16 09:30
I check to make sure my feedback.html form is working every so often. I put test information on my feedback.html form and I didn't receive the email. I didn't change anything, but I've noticed that someone put links to certain words on my index.html and feedback.html form. I'd like these advertisement links removed since I'm not being paid for these as well.

 

[vin1897]

Do you have a Premium account?

I have a prime account.

 

[descalzo]

You will get a lot better response if you actually post using the Forum Account that is linked to your Hosting Account.

 

[vin1897]

It is linked to my account.

 

[Anna]

This forum account you are using right now is NOT linked to any hosting service at all, the forum account you should be using is: vincent189770

 

[vincent189770]

Thank you for letting me know about vincent189770, but whether I use vincent189770 or vin1897 it logs me onto the same forum either way. So, I used the other one to respond to you now and how is this going to help me get my problem fixed now? I need to get someone to fix this because I didn't change anything in my code. It's been 11 days now.

 

[bdistler]

Thank you for letting me know about vincent189770, but whether I use vincent189770 or vin1897 it logs me onto the same forum either way.

The same Forum yes - but only the one linked to your hosting service - has your account information

 

[vincent189770]

The same Forum yes - but only the one linked to your hosting service - has your account information

This is the one linked to my account, so what you people are telling me know is that you don't want to fix anything.

 

[vincent189770]

I'm using the correct account, so why can't I get any support?