osticket smtp error

[peteryang]

Hello Everyone,
I recently installed osticket on googiehost and I got this problem 'Failed to connect to ssl://smtp.office365.com:587 [SMTP: Failed to connect socket: Network is unreachable (code: -1, response: )] ' I went to the osticket forum and posted https://forum.osticket.com/d/101303-smtp-error/7 and he told me to ask the hoster, so how do I fix it?

 

[Anna]

If you installed it on googiehost (googlehost?) then I'd assume google is your hoster and not us. I did look at your post there, where exactly does that screenshot come from?

That being said, you won't be able to use an external smtp for a script inside our free hosting service. You should be able to create an email account in DirectAdmin and use that though, as then the emails would be going through our mailserver.

 

[peteryang]

如果您將它安裝在 googiehost（googlehost？）上，那麼我會假設 google 是您的主機而不是我們。我確實在那裡看過你的帖子，那個截圖到底來自哪裡？

話雖如此，您將無法在我們的免費託管服務中為腳本使用外部 smtp。您應該能夠在 DirectAdmin 中創建一個電子郵件帳戶並使用它，因為這樣電子郵件將通過我們的郵件服務器。

Thank you