Hello. I have a free hosting account (username: masonp), and recently my password has seemed to not be working. When I try to login, it says that the credentials are not valid. The only thing I can assume is that my password was changed by someone somehow, although that seems very unlikely. My account is now suspended (for inactivity, I assume). I would reset my password, but unfortunately I had used a Lavabit email with my hosting account (masonprof@lavabit.com). Obviously I am unable to access this email due to Lavabit's closure. Is there some way that I can regain access to my account?
Password not working
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I noticed that several people were having some sort of issue with logging in, and that that particular issue is fixed, but it's still not working for me. I receive the message "Invalid login information provided" when I try to sign in still.
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We would not change the password on any account, and the password should be the same as you use here at the forums. Are you using your email address or the cPanel username when you login to the portal? Both should work, but if you have issues using one of them you could always try the other as a first step. If that also fails I'll have a higher admin look into it for you.
I have unsuspended your account to prevent it from being deleted, however it would probably go back to suspended in a day or two since there's no login done.
Thank you, Anna. I had to make a new account here for posting on the forums because it said that there was no user found when I tried to use the same email/password as my hosting account. I've used both my email address and the cPanel username to try to login, but they give the same results. The very strange thing is that my username and password still work perfectly for FTP access, so I have no clue what happened.
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