PHPBB3, mySQL Database, Lost Connection

[nouveau8746]

I've installed a PHPBB3 forum onto my site hosted here, and every time I've tried to access my admin control panel - I get the following error:

--------------------------------------------------------
General Error
SQL ERROR [ mysqli ]

Lost connection to MySQL server during query [2013]

SQL

SELECT COUNT(attach_id) AS total_orphan FROM phpbb_attachments WHERE is_orphan = 1 AND filetime < 1293991695

BACKTRACE

FILE: includes/db/mysqli.php
LINE: 163
CALL: dbal->sql_error()

FILE: includes/acp/acp_main.php
LINE: 490
CALL: dbal_mysqli->sql_query()

FILE: includes/functions_module.php
LINE: 507
CALL: acp_main->main()

FILE: adm/index.php
LINE: 74
CALL: p_master->load_active()
--------------------------------------------------------

I've tried doing a complete reinstall - that does not fix the error. I've asked for help on the PHPBB3 support forums, and they suggested that I ask for help from my host as they have seen this error with x10 hosting before. I *really* need to be able to access the admin panel for obvious reason, if I'm unable to do so - then I'll need to move hosts.

I haven't been hosted here for very long, but I like it! So I'd prefer to just find some sort of a solution!

Thanks!

 

[Anna]

Odd... I just installed phpbb onto my test account, which is on a different server from yours though, and I see no issues there. Is it directly on admin index, or when you try to do something in particular you encounter the error?

I'll setup a test account on the same server as you are and check that as well.

 

[masshuu]

I see this issue frequently but i cannot replicate it. What version are you using, a fresh one from phpbb.com or from softaculous
Are you using any mods or completely stock

 

[Anna]

I have replicated it and we have tracked down the cause, bit interesting that it only seem to happen on one server though.

Working on the permanent solution.

 

[nouveau8746]

Thanks so much for the prompt response guys and/or gals! I'm using a freshly downloaded version of PHPBB from the phpbb.com website. I'm not using any mods. I'm using the eMuza template.

The error occurs anytime I try to access the ACP, since this initial install.

I look forward to ideas and possible solutions!

 

[Anna]

For the moment it should be working (we temporary disabled one thing), and I think I found the how to sort it permanently, but the admin in charge kind of went afk, so not sure he looked at that.

 

[nouveau8746]

Excellent! Thank you so much. I haven't been hosted here for very long, but I've settled in and am quite happy here. So, I'm glad things are working!

 

[nouveau8746]

Access the our ACP continues to be reliable, since you helped out. Thanks so much!

 

[Derek]

Seems this thread is solved, I will now close it. Please open a new thread or re-open this one if you need help.