Please resolve My account

[viethomevn.ucoz.com32]

My suspension reason is as follows:
violation of x10hosting's terms of service. details: shell scripts are prohibited on x10hosting's servers.

Please resolve My account

 

[Dead-i]

Shell scripts are strictly against the Terms of Service, which you read and agreed to when you signed up. For further information, please create a support ticket within your Account Portal.

 

[viethomevn.ucoz.com32]

I viewed ticket.But I have seen as follows :
Fatal error: Call to a member function getTitle() on a non-object in /home/corey/public_html/portal/cls/Tickets.class.php on line 126.

 

[viethomevn.ucoz.com32]

Please,I have waited for 3 days.,