Prime account suspended for not logging in 2nd time

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salx10mx

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Really annoying and WHY do you keep doing this?? Prime accounts do not have that log-in requirement as per TOS. Can you please fix that? and STOP suspending service? Thank you for your assistance.
 

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Dead-i

x10Hosting Support Ninja
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Hi salx10mx,

You received the login requirement email because your account is not listed as a Prime account in our system. According to our records, your Prime membership expired on 18th February 2015. :)

Thank you,
 

bdistler

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to add...

you can check the dates of your upgrade
at the very top of the page - after you log-in at [ https://www.x10hosting.com/sso/login ] - you *should* see [ Upgrades and Support ] - Click on that and it takes you to the list of hosting plans available - click on "Learn More" at the hosting plan you have - at this point you *should* see the start and expiration date of your "plan" - at the bottom of the page at [ Upgrade History ]
 
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