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lindercr

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What is the point of having a prime account if I get suspended for non activity?
 

discussh

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Last edited:

lindercr

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Yes, I reopened my account. The whole point of prime is so we can be inactive. Or that is what I thought. I use my account a lot, but don't have a need to go into my cPanel often. I am paid and my account says it is in prime status. I should not have been suspended.
 

discussh

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This never make senses lol, I've had this issue before like I was active on forum board but never accessed my cPanel for rougly 40 days then they suspended my account. It wasn't x10hosting it was a different webhost at that time!
 

caftpx10

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Check if prime is really active under your account by looking at the expiration date or whatever.
 

lindercr

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Well now I am really confused. If I switch themes to basic it says I have a free account. But if I switch to cPanel, it says I have prime. If I click on upgrade for prime, I get a blank page...
 

caftpx10

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Looks like in this case, someone who is able to access such information will have to check it out for you and see what's up.
 

Anna

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Looks like your latest prime purchase expired in November last year, I've applied a fix that hopefully resolves the confusion, if not let me know and I'll notify an admin with more access to that area of our system.
 

lindercr

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Well, I still get a blank page when I click on the 'more information' for prime. I would like to upgrade so please fix it so I can. I don't remember to check in to my cPanel every month and I don't want my account suspended.
 

lindercr

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I was just reading in the announcements on March 29th:

Upgrades

We're going to be revamping the upgrade system a bit, I don't have specifics to share just yet but any changes will be favorable for anyone who currently has an upgraded account. We're going to streamline this process a bit more and make it less confusing with all the different options we have.


Is this still being worked on?
 
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