Problem accessing ftp server and entering cpanel

[tiago.l.nobre33]

I cant access cpanel and cant access ftp, i have changed the password so i be sure that i knew the password but it didn't work i have no access.

I need the ftp access so i can clean files because of the space.

 

[Jarryd]

Hello,

Are you able to view your website okay? Is it just cPanel and FTP that aren't working?

What FTP client are you using?

 

[tiago.l.nobre33]

No my site is down, is suspend because of space. I use filezilla, i want to enter to clean it up.

 

[stpvoice]

Hello,

Your account is suspended for High Resource Usage, which isn't necessarily disk space usage. Please see: http://x10hosting.com/wiki/HRU
You need to unsuspend yourself from the account panel first, then try logging in. All access is revoked to cPanel/FTP etc. when an account is in a suspended state.

 

[tiago.l.nobre33]

what do you mean with this,

"You need to unsuspend yourself from the account panel first"

 

[stpvoice]

It looks like your account is now unsuspended.
For future reference: http://x10hosting.com/wiki/Suspensions#Self_Unsuspension
Try using FTP now.