Problem with forum and x10Hosting Panel.

[operador28]

Hi, I've a free account on x10Hosting, Yesterday I got a message saying "your account will be suspended" 'cause not login into forum. Well, when I try to link my x10Hosting account with the forum account (using swap accounts), I get this message:

"""
Sorry, the forum account supplied is currently unavaliable for a swap. The email address under the vBulletin account operador28 must match the contact email
address under the client account with forum account linked. Please contact support if you need help resolving this error. (EC_MISMATCH)
"""

And of course I can't create a new account because my email address exist in the forum db. Any solution or ideas?

Thanks

---------- Post added at 03:24 PM ---------- Previous post was at 11:30 AM ----------

PD: The contact email in forum and cpanel are the same.

 

[Skizzerz]

what is your website and/or cpanel username?

 

[operador28]

website : kerioth.elementfx.com

cpanel : worked

Thanks for the answer, and sorry

 

[Skizzerz]

Hello,

In order to link your hosting account with your current forum account, you must change the email address of this forum account (operador28) to the email address you used with the other forum account. While I cannot tell you what email that is for privacy reasons, I can tell you that it is a gmail address.

 

[operador28]

I know, but the cpanel email and the forum email are the same

 

[Skizzerz]

Your operador28 forum account has a msn.com email address, but your hosting account has a gmail.com email address. You will need to change the email address of your forum account before you can relink it

 

[operador28]

But, the msn.com is a i.m. handle, when i click on "Edit email & password" the email account is gmail.com

Edit Email Address (Optional)
New Email Address: ********@gmail.com
Confirm New Email Address: ********@gmail.com

 

[Skizzerz]

You need to update the email at the account panel: https://x10hosting.com/control/?account&contact

 

[operador28]

Client Account Contact Informationx10Hosting uses this to communicate important announcements with you.
Your current contact email address is ********@gmail.com.

:/

 

[Skizzerz]

Hmm, our system shows your account has a msn.com email address, which is why it isn't working...

Since this issue cannot be resolved by the Community Support team, I am going to escalate this thread to a support ticket in our support section so that people better-equipped to deal with your issue can look at it. As a result, this will lock the thread you are currently viewing. To access the new ticket, either click on the yellow bar on top of this thread, or log into your account panel at http://x10hosting.com/control and click the "Support" link on top.