Resolved Question about c panel -Patty han

[beadsx12]

Dear Garrett Royce
What does it mean when it says sign in successful
Please stand by while transfer you to your web hosting account

An error occured forwarding your sign and retry after I log into my account.

 

[beadsx12]

Please help me

 

[beadsx12]

Hi I have a question. Every time I log into my c panel after entering my correct user name and password, it says sign in successful please stand by while tranfering you to your web hosting account
An error has occurred forwarding your sign in. Please help me as soon as possible. Thank you.

Patty

 

[garrettroyce]

Please try clearing your cookies and cache. This fixes the issue most of the time.

 

[beadsx12]

I try clearing the cookies and nothing is working. Please help and please don't suspend my website. I log it into it everyday and today it didn't work for some reason

 

[garrettroyce]

Your website isn't suspended. There doesn't appear to be anything wrong with your account. And, it was working before, so it seems weird that it would be server side.

Can you log into https://x11.x10hosting.com ? THIS LINK IS ONLY FOR TROUBLESHOOTING. YOU MUST USE https://x10hosting.com/sso/main IN THE FUTURE

 

[beadsx12]

Thank you so much! It works . I can't thank you enough. I thought I had to also log into c panel
Patty

 

[beadsx12]

Hi. Thank you the first link does work. I understand there are 2log in options. The one I log into is the https://x10hosting.com/sso/login it works. I can't find the second option. Can you please link the second direct link below? Please help me. Thank you so much

 

[spacresx]

the 2nd link option depends on the server your website is on.
example if your on x11 it is https://x11.x10hosting.com:2222/
which would be the direct link to your DirectAdmin control panel.
Only use it for troubleshooting (it does not count as your login)

The link you must use is https://x10hosting.com/sso/login
to avoid the suspension.

 

[beadsx12]

Hi every time I try to open the c panel it directs me it either shows a blank page or it says sign in successful and please standby while transferring to new account the second time I refresh it. My server is x10.xhosting.com(port 21) so I haven't change my user name and my password for it is the same. Please help me! Thank you so much! Please don't suspend my account.

 

[beadsx12]

And if is use the http://x10hosting.com/sso/login, it really works and I log into it everyday which I thank you both.
The other option is to sign in to my server and that doesn't seem to want to work. My server is http://x10.x10hosting.com and I try to sign to sign into it by refreshing it and it still doesn't work please help thank you.

 

[garrettroyce]

x10.x10hosting.com is not your server. x11 is. Make sure to use HTTPS and port 2222

https://x11.x10hosting.com:2222

 

[beadsx12]

Hi, thank you for replying me. It says my log in details is incorrect and I am not sure why because I didn't change my password or username. The username and password is still the same. Please do not suspend my account. I am not sure what to do. Please help me. Thank you so much.
Patty

 

[spacresx]

@ beadsx12
please check your email.

 

[garrettroyce]

Make sure you're using your user name and not your email address. You used beadsx12 for your user and for the forum here.

 

[cybersav]

This thread is an elevated issue at has been merged along with all the other threads.

https://x10hosting.com/community/threads/an-error-has-occurred-forwarding-your-sign-in-retry.208364/

 

[spacresx]

i believe this post has been resolved.