remake account

[zester]

when I go to login to my account with my user name and password, I get a message telling me to make a new account, but when I go to remake the account I get "The email address you have supplied is not available."

 

[Kansy]

It happened to me and one Staff has to do his magic to solve it.

Be patient. ^^

 

[Zubair]

when I go to login to my account with my user name and password, I get a message telling me to make a new account, but when I go to remake the account I get "The email address you have supplied is not available."

You can signup using different email address..

There is a bug in system which did not remove email address of deleted account. This problem will solve after the release of new account panel..

 

[Kansy]

But it will be a bit annoying to create a new email address for the hosting. An Account Manager can create for him the account and link both of them.

 

[Zubair]

But it will be a bit annoying to create a new email address for the hosting. An Account Manager can create for him the account and link both of them.

Well that will take some time... I will Escalate his thread to ticket area If he don`t want to use another email address...

Just waiting for his reply

 

[Anna]

when I go to login to my account with my user name and password, I get a message telling me to make a new account, but when I go to remake the account I get "The email address you have supplied is not available."

Send me a pm with the following information and I'll manually create your account.

cPanel name: (max 8 chars long)
desired domain:
contact e-mail:
Mark here with an X if you agree to the TOS [ ]

Normally it would be an escalate issue, but since there's a bit of delay in support response times right now due to the recent migrations, and creating an account is pretty fast, this is a better option.

 

[Kansy]

Well that will take some time... I will Escalate his thread to ticket area If he don`t want to use another email address...

Just waiting for his reply

Remember that the staff is here to give all the possible support, even if it takes 1 hour or 2.

 

[Anna]

This has been resolved in pm, closing thread.