Request for Clarification Regarding Email Account Limits on the Starter Plan

[Amilton.Vidigal]

Hello,

Thank you for your attention and for the explanations provided.

I recently subscribed to the X10Hosting Starter Plan. However, I have noticed a discrepancy regarding the number of email accounts available under the plan.

Before purchasing the plan, the information displayed indicated that up to six (6) email accounts were included. Considering that one of these accounts is the default system email account, my understanding is that users should be able to create and use up to five (5) additional email accounts. As shown in the attached screenshot, this is the information currently advertised for the Starter Plan.

However, after activating the plan, I noticed in my cPanel that only four (4) email accounts are available in total. Taking into account the default system account, this leaves only three (3) email accounts available for use.

I subscribed to this plan specifically to benefit from the number of email accounts advertised. Therefore, I would appreciate understanding the reason for this discrepancy between the features promoted and the resources actually available on my account.

For reference, my account is registered under the email address amilton.vidigal@gmail.com and is associated with the domain almar.ao.

I would be grateful if you could kindly provide clarification regarding this matter and, if applicable, adjust my account limits to match the specifications advertised for the plan I purchased.

Thank you in advance for your attention and assistance.

Kind regards,

Amilton Vidigal

 

[mrburnsx]

Can you please indicate where in the panel, that is showing 4?

 

[Amilton.Vidigal]

Can you please indicate where in the panel, that is showing 4?

Hello,

Certainly.

By accessing the Control Panel, we can verify this information, as shown in the screenshots provided below.

Thank you.

 

[Eric S]

I have increased this to an actual 5 for you.

 

[Amilton.Vidigal]

Dear Team,

Thank you for your intervention.



However, I would like to understand why the limit no longer corresponds to the six (6) email accounts initially indicated in the plan description.

Has there been any change to the package specifications that has not yet been reflected in the plan descriptions and features presented prior to subscription?

If not, and considering the conditions advertised at the time of purchase, I kindly request the implementation of the six (6) email accounts included in the plan.

Thank you in advance for your attention to this matter. I look forward to your clarification.

Kind regards,

Amilton Vidigal

 

[Eric S]

I do apologize for the overlooking of what should be there!

I have now increased it with an extra for this issue along with some more space for now!

 

[Amilton.Vidigal]

I do apologize for the overlooking of what should be there!

I have now increased it with an extra for this issue along with some more space for now!

Dear Eric S.,

Thank you for your prompt intervention and for all the support provided in resolving my issue.

I am pleased to confirm that the matter has been fully resolved and that everything is now working as expected.

Thank you very much for your availability, professionalism, and efficiency.

Kind regards,

Amilton Vidigal