Request for increased disk space

[inter121]

Hey im unable to get on my site at the moment but i guess that with the move to direct admin,

But before it went down i was over my disk space and unable to edit anything

 

[Anna]

Hey im unable to get on my site at the moment but i guess that with the move to direct admin,

But before it went down i was over my disk space and unable to edit anything

I have increased your diskspace.

 

[inter121]

I have increased your diskspace.

Thank you, any idea when we will be able to get on direct admin?

 

[spacresx]

it looks like the x05 server is last to be migrated.
in 2 days it will make 4 weeks we have waited.

 

[Anna]

Thank you, any idea when we will be able to get on direct admin?

You should already be able to, I would not have been able to alter your diskspace if you werent migrated, what happens when you click "open Cpanel" in the sso page?

 

[inter121]

You should already be able to, I would not have been able to alter your diskspace if you werent migrated, what happens when you click "open Cpanel" in the sso page?

I just ends up on this


This site can’t be reached
x12.x10hosting.com took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

 

[inter121]

Maybe the problem is Google Chrome, as iove just loaded up firefox and my site works on that

 

[Anna]

That's odd, the server works fine for me using google chrome, granted I go to them directly and not through sso due to having to login as admin to check things.

 

[inter121]

When i try go on cpanel/directadmin on firefox i get,


Sign in Successful
Please standby while transfer you to your web hosting account.




An error has occurred forwarding your sign in. Retry

 

[Anna]

Do you get the same if you go to https://x12.x10hosting.com:2222 and try logging in. You can't use the email address there though, but you should be able to find your username if you click the "quick ftp" option when logged into the sso page. Password should be the same.

Are you posting here on the forums from the same IP you are on when trying to login?

 

[inter121]

when i use https://x12.x10hosting.com:2222
i use correct details but always get this

Hmm, login details do not seem to be correct. Please try again.


Yeah it should be same IP, Tho my username on here is different to the one of quick ftp

 

[Anna]

A mismatch in login details would be what causes problems surely, I just unblocked your IP from the server.

I doubt that the functions to reset password that exists within the sso system would work properly, and I don't think it syncs it from the server either, so I'll set a new password for you directly on the server, and for now you should be able login directly there although not through sso. Keep in mind though that direct login using the link I gave will not count towards activity so you would need to login to the sso to mark as active (continuing to cpanel/directadmin is not required for that).

Once migrations are all sorted you should be able to set them to use the same password again.

 

[inter121]

Nice one cheers mate