requesting unsuspension

[fippy]

Hi, suddenly when I try to login, I receive a message saying my account is disabled? I have no idea why this has suddenly happened, without any warning. Can you please urgently advise, how I go about resolving this? (Code: VS9QYNC)

Also, please advise how I might go about lifting the 500mb limit ever so slightly. I have 2 sites I've been trying to upload. On disk (inc DBs) they total around the 460-470mb mark, but when I upload them, your server seems to record their size as bigger?

Thanks in advance

 

[spacresx]

as the message says Account content suspension imposed,
i can not check any further as only staff can do this.

as for extra disk space you must meet the following requirements :
- your account must be at least 7 days old and follows the terms and conditions.
- you must be using at least 75% of your current space.
- all files must be used your website and not for storage of files.
- delete any temp or backup files on your account.
- photo galleries can only be 500 mb and do not qualify for an upgrade.

staff will need to review your website before determining if you qualify

 

[fippy]

Great thanks for the info. and How do i prompt staff to review the account suspension? Is there a different process than via this forum?

 

[spacresx]

you can either wait for staff to reply or use the discord service.

 

[fippy]

Thanks.

I've dropped a message in support-request.

(I've no idea why, out of the blue after only a few days, my account would be suspended. I've never had this happened with other hosting providers...? Baffled!

 

[fippy]

No response, either here or on discord. Not really sure what to do.

 

[fippy]

Still no response. I don't understand how to contact support and get an account unsuspended. I have done nothing, and there has been no explanation?

 

[spacresx]

x10 free account support is limited to either discord or these forums.
support is all volunteer, so they might take a while to reply.

 

[fippy]

still nothing! I thinki I'm giving up with x10.

 

[spacresx]

@fippy
i sent staff a request to review this post.
this kind of thing happens when other people post their requests on your post.
thats why staff asks everyone to to post their issues on a new post.
and not on an existing post just because its the same issue.

@ayushprtp
i sent staff a request to review this post.
hopefully they will see it soon.