Resolved sign in successful but error occurred forwarding sign in & website won't load

[wizumizu]

Hi,

I was able to login to the x10hosting login page, but when I click on open cpanel, I get below error message.

====================

Sign in Successful
Please standby while transfer you to your web hosting account.

An error has occurred forwarding your sign in. Retry


====================

Also, when i load my website on browser (http://nezumi.x10.mx/), the website doesn't load and shows this message:
Apache is functioning normally


Can you kindly advise what can be done to resolve this please?
Thanks.

 

[Anna]

Between December 16th and March 24th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid January the account would have been eligible for a suspension, and then 21 days later, first half of February it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[wizumizu]

Thanks Anna. I'm able to access now. Will take note not to rely on the email notification to keep my account active!
Many thanks for your help