Resolved Site down and can't sign into directadmin

[myshop14]

Hi
My sight is down again and can't even sign into directadmin to see anything. Got the following message again.

Sign in Successful
Please standby while transfer you to your web hosting account.

Then goes back to sign in.

Any help please.



An error has occurred forwarding your sign in. Retry

I have the same issue and haven't been able to access my sight files through the panel or ftp for at least a month. I'm pretty concerned b/c I'm not sure where else to go from here.

 

[garrettroyce]

Your last login was in November of last year. In December your account was eligible for suspension, and then eligible for termination in January. That termination was run in March and your account was deleted. As a courtesy to x10 users, the admin team was running restorations for accounts terminated; this was in March. Now the official restoration period is ended. Please be sure to log in every 30 days (not once a month) in the future to avoid suspension and deletion. The email reminders can end up getting caught in the spam folder or blocked entirely. Or, as it happened this time, not sent at all.

As luck might have it, the admin team made a backup available even after they officially stopped restoring accounts. I will request an admin look at restoring your account.

 

[Anna]

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.