Site down, assistance requested

[ofthewin]

So around a month ago, my website, along with a bunch of other wordpress hosted sites were hacked by the turkhackteam. I hadn't gotten around to fixing it yet.
Upon attempting to access my site today, it wouldn't load and after trying to login to wordpress I received that 503 backend error that some were noticing before.

According to comments on those threads and http://status.x10hosting.com/ everything should be working fine so I'm wondering if its hack related. My husband's website, that is also hosted on my account, is working fine and was not hacked.

Does anyone have any suggestions of what I should do to fix this issue? I'm a bit lost. Thanks!

ofthewind.com


edit;; looks like husbands site is down now too, maybe its on the server side. its also a 503 backend error. intotheskies.com

 

[bdistler]

so I'm wondering if its hack related

at URL [ http://ofthewind.com/ ] when it loads - without the 503 error - I 'see' --> [ Turkhackteam.org ... HACKER BY ALPOHA19 ] and other stuff
like "Bu site Alpoha19 tarafından hacklenmiştir" --> English is "This site has been hacked by Alpoha19"

I checked some other URLs on free-hosting server [ xo7 ] they did NOT have any issues

looks like your site is using too much time on a PHP script(s)

###
EDIT
at URL [ http://intotheskies.com/ ] when it loads - without the 503 error - I 'see' --> [ Aviation takes us places we can only dream. This is my journey... ] and other stuff

 

[ofthewin]

looks like your site is using too much time on a PHP script(s)

thanks for your reply. is there something I can do to fix this?

 

[Dead-i]

Hi,

Since your WordPress installation was compromised, it looks like several files in your WordPress installation were altered. The "hacked" message itself appears in several of your theme files (in wp-content/themes). I would recommend backing up your database, and then restoring WordPress's core files and themes from a fresh copy of WordPress's files.

Thank you,

 

[ofthewin]

Wordpress has now been reinstalled but its intermittently displaying the 503 error. When it does work is very slow to load.

 

[aitorx13]

Too many plugins maybe?

Both sites are 503 server errors (server is currently unavailable (because it is overloaded or down for maintenance)

https://en.wikipedia.org/wiki/List_of_HTTP_status_codes

Can you list the plugins you are using?

 

[bdistler]

Both sites are 503 server errors (server is currently unavailable (because it is overloaded or down for maintenance)

the error is --> [ Error 503 Backend fetch failed - Varnish cache server ]
not --> [ server is currently unavailable (because it is overloaded or down for maintenance) ]

there was a time-out or other error - when the Varnish server tried to fetch data from the user account server
the user's script(s) might have failed to respond to the request within about 30 seconds - OR the user account's server might be having temporarily issues

 

[caftpx10]

A little bit of a dislike war here, eh?

The 503's being put out by the Varnish Cache Server (VCS) service is as bdistler said to do with many things.
I'm not sure what type of timeouts VCS offers but what I do know is that if there's heavy scripts then it could put Apache (the web server - the one serving the content to VCS) into a bit of a hang and if it doesn't get a valid response in time then it would throw that error instead (coming from VCS).
In this case however, it sounds like it could either be due to invalid response(s) from/to Apache or it's unable to obtain a valid response within the time that was set (Apache being very busy at the time of request).
If the browser remains loading for around 30 seconds (assumed timeout) then any of those could be the case. If it gives you the error very quickly then Apache probably ended up getting killed.

 

[Dead-i]

Hi ofthewin,

I have fixed this issue for your account; please could you check whether you are still seeing the 503 errors?

Thank you,

 

[aitorx13]

A little bit of a dislike war here, eh?

The 503's being put out by the Varnish Cache Server (VCS) service is as bdistler said to do with many things.
...

Yours is much better answer, the explanation itself and the way to explain.