site down for about 4 weeks

[pcjonathan]

My school council site has been down for 1 month and has not come back up since. It is very appauling as I have not been on here for that long and already it is down. The website is ivsc.exofire.net as it is run for school not for personal use I need it online as much as possible. I can not access either my website or my cpanel. Now I know about the cpanel update and I have seen all the server alerts. my cpanel username is pcj. Thanks

 

[Christopher]

Moved to level two support

 

[Fedlerner]

If your website isn't working you need to report it.
It should now be fixed, please check it.

 

[pcjonathan]

The website can be accessed but as I was reformatting it at the time I got as far as wiping it so a new one can be put up then it went down and I still can't access the cpanel and ftp connections!.

 

[Fedlerner]

I've sent you a new password for your hosting account by PM.
Check if you can access it now.

 

[pcjonathan]

I couldn't access the cpanel page at all leave alone login but the ftp works
Edit:
how would I report it? What exactly do you mean by reporting it? Do you mean by a form or email?

cpanel now works thanks

 

[Fedlerner]

Great, feel free to re-open this thread if you need further assistance.

 

[pcjonathan]

thanks for the assistance, it has been up for all of yesterday enough time for me to install the forum and some addons to it and put a copy of the site up but *hits head against wall* today it has gone back down again with 2 errors.
Edit:
I can log into cpanel BTW but not into FTP

I think I shall just leave it for today so I'll close this untill tommorow

 

[pcjonathan]

the site is back down again and has been going up and down alot lately, I would like to also request an unsuspension, I can understand why it is using a lot of proccessor usage because I was modding at the time so can I please continue and finish off. is there any more I need to do to get the fully function of my SMF forum

 

[Fedlerner]

Please read the news. x10hosting servers are going under maintenance. They will not be turned off, but Apache may go down for a short period of time.
About the unsuspension, you need to fill the correct form to request it: http://forums.x10hosting.com/newthread.php?do=unsuspend_request

 

[pcjonathan]

I can't fully log into the account page as when I log in and try to go to it it keeps asking me to link an account to an forum account and this is for an ad-enabled site which mine isn't when I do put anything in it keeps comming up about no user exists whether it is legit or not so actually I can't read the news. neither can I put in an unsuspension request

 

[Fedlerner]

What's your cPanel username?

 

[pcjonathan]

same as before,
pcj

 

[Fedlerner]

I told you that you needed to create a new thread to request for unsuspension. As you didn't requested for unsuspension in 10 days, your account was automatically terminated for inactivity.

I'm sorry, but you've to create a new hosting account.