site losted

[neteater]

hi my site studentlife.co.in that was on lotus server is totally losted and i losted all the content due to server changes can you plz help me in getting my site back

 

[carl6969]

There is still some work being done on your server - Fris.
x10Hosting Status

 

[calistoy]

I have escalated your previous thread about this. Please view your support ticket and/or wait for staff to respond to it. Also, please stop posting multiple threads about this.

 

[neteater]

i m sorry about posting multiple thread but you can understand my problem i was not intented to make spamming

 

[neteater]

any update for me

 

[DeadBattery]

We have no access to the support ticket on your old thread. You will have to check the support ticket.

 

[neteater]

i didnt undrstnd what do u mean is this not mine support my but as i remebre i submitted this as support ticket and its also visible in client area do i have to create new one

 

[vishal]

i didnt undrstnd what do u mean is this not mine support my but as i remebre i submitted this as support ticket and its also visible in client area do i have to create new one

We mean your escalated thread will get direct support from admin.So it no need of creating a thread here.Go to your account panel ,there you can view your escalated thread(TICKET)

 

[neteater]

where is option 4 tkt in my ac. Pannel i didnt find it

 

[neteater]

any new update status are 3 day old

 

[DeadBattery]

Again, we don't have access to your support ticket.
I believe http://x10hosting.com/control?support=&requests=&r=k&t=643 is the link to the support ticket from your last thread.

 

[neteater]

It appears that we are having some slight difficulties, please wait and try your request again. (D38A904F)


this is what i see always

 

[Zubair]

It appears that we are having some slight difficulties, please wait and try your request again. (D38A904F)


this is what i see always

This error should be fixed now, Try accessing your ticket again.

 

[neteater]

no its unchanged

 

[neteater]

any update status are saying that everything is resolved and again no reply to my ticket

 

[Derek]

Check you ticket at http://x10hosting.com/control

 

[neteater]

i didn,t understand what are you saying clicking on support ticket directing me here. attaching a screenshot of client are tell me where i ahve to click

 

[neteater]

Syed Huq" <support@x10hosting.com>

Subject: where is my site
Status: On Hold
Priority: Low
Department: General
Contents: Hello, I'm sorry about the delay in the response but it seems that all the data on your account was lost during the transfer due to a possible bug with cPanel. However your databases are still intact. I sincerely apologize for the inconvenience caused, but you should be able to upload any local backup that you might have. Syed Huq -x10Hosting Executive Team


what it means i am really disappointed now

 

[DeadBattery]

It means exactly what it says, your files were not restored properly during the move but your database was.