Site Not Available !

[Mayuresh Kasture]

cPanel user name: mayuresh
Domain: mayureshkasture.com
Hosting Package: ad-free hosting

Hello,

I am facing problems with my account. If I go to my site "http://www.mayureshkasture.com", the page says,

"This site is not longer available !".

And when I log in to my account, the message that I get is,
"An Error Has Occurred
Although you've logged in successfully, there was an error retrieving your account's hosting type from the backend system.

Please post on our forums to seek support on this issue."

Can anybody help me with this problem?

 

[leafypiggy]

It seems that your account may be in a small group that failed to transfer to the new server. As you might have read in this news post (http://forums.x10hosting.com/news-announcements/91928-things-were-working.html):

Sign-ups \ Account Restores \ Server Move
--Due to a few bugs we ran into when moving accounts and upgrading cPanel we have had some major issues with restoring all the accounts from the move and are unable to create new ones at this time. We are working with cPanel to resolve the latest bug and hope to have it fixed tonight or tomorrow. Until then new account creations are on hold and we can not restore accounts that were failed to move either.

I'd just wait it out for now. It's bound to be rectified sooner or later. I can assure you that the administration is doing their best to fix this bug.

--Neil

 

[Mayuresh Kasture]

Thanks for your reply.

What do you suggest me to do? Should I wait for my account to be reactivated? Or should I create another account? If I am supposed to wait, could you tell me when you are hoping to get this thing fixed by?

Thanks,
Mayuresh

 

[Daniel S]

Hello,

Please create a ticket at http://support.x10hosting.com for official support.