Paid is a different service here. You get constant 99% uptime and reliable premium support with paid. I don't know why this is hard to understand. The reason it take so long to upgrade and move and fix thousands of free accounts is: 1. The sheer number of accounts on free servers makes it take so long, 2. Paid accounts and VPS get premium, priority support above the free accounts.
So threatening to go somewhere else and announce that you've changed your mind about buying a paid account here based on the experience of free account usage is just complete nonsense. I said that all of these current problems, upgrades, and downtime of the free servers don't apply to paid accounts, and I really do mean it.