SMTP problems

[allan.thompson99]

On my site I have a form which records the results of tennis matches and the user emails the contents to me using a form and PHP file which calls PHPMailer.
Sometimes it works and sometimes it doesn't and I am receiving lots of complaints!
I have the latest version of PHPMailer and thought that the problem might be with Google, whose SMTP mail servers I was using.... so I created an account at SMTP2Go and the problem seemed to be resolved - but it isn't! This morning I could receive an email from the site and this afternoon, I couldn't!

Here is my sample code:-

<?php
   require('../../PHPmailer/class.phpmailer.php'); // path to the PHPMailer class.
   require('../../PHPmailer/class.smtp.php'); // path to the PHPMailer class.

   $mail = new PHPMailer();
   $mail->SMTPDebug = 2;
   $mail->IsSMTP();
   $mail->Mailer = "smtp";
   $mail->Host = "smtpcorp.com"; //Enter your SMTP2GO account's SMTP server.

   $mail->Port = "2525"; // 2525, 8025, 587 and 25 can also be used. Use Port 465 for SSL.

   $mail->SMTPAuth = true;
   //$mail->SMTPSecure = 'ssl'; // Uncomment this line if you want to use SSL.

   $mail->Username = "smtp_username";
   $mail->Password = "smtp_password";
  
   //$mail->From     = "sender@example.com";
   //$mail->FromName = "Susan Sender";
   //$mail->AddAddress("recipient@example.com", "Rachel Recipient");
   //$mail->AddReplyTo("Your Reply-to Address", "Sender's Name");
   $mail->From     = "FixturesSecretary@NKelsey.co.uk";
   $mail->FromName = "Fixtures Secretary";
   $mail->AddAddress("Allan3642@gmail.com", "FS");
   $mail->AddReplyTo("FixturesSecretary@NKelsey.co.uk", "FS");
   $mail->Subject  = "Hi!";
   $mail->Body     = "Hi! How are you?";
   $mail->WordWrap = 50;
   if(!$mail->Send()) {
        echo 'Message was not sent.';
        echo 'Mailer error: ' . $mail->ErrorInfo;
        exit;
   } else {
        echo 'Message has been sent.';
   }
?>

Here is the error that I received this afternoon:-
2014-06-26 20:21:34 SMTP ERROR: Failed to connect to server: Connection timed out (110) SMTP connect() failed. Message was not sent.Mailer error: SMTP connect() failed.

Can anyone help me to get the PHP file working correctly and reliably?
Thanks in anticipation,
Allan

 

[essellar]

External SMTP connections are not allowed on Free Hosting servers; all mail must go through the outbound spam filter using x10's SMTP.

 

[allan.thompson99]

Hi,
Many thanks for your reply... mystified why it should work some times and not others... but can you advise how I change the PHP file?
thanks in anticipation,
Allan

 

[allan.thompson99]

OK... I have tried lots of permutations and this worked:-

<?php
   require('../../PHPmailer/class.phpmailer.php'); // path to the PHPMailer class.
   require('../../PHPmailer/class.smtp.php'); // path to the smtp class.
   $mail = new PHPMailer();
   $mail->SMTPDebug = 2;
   $mail->IsSMTP();
   $mail->Mailer = "smtp";
   $mail->Host = "xo3.x10hosting.com";
   $mail->Port = "25";
   $mail->SMTPAuth = true;
   $mail->Username = "fixturessecretary@nkelsey.x10.mx";
   $mail->Password = password;
    $mail->From     = "FixturesSecretary@NKelsey.x10.mx";
   $mail->FromName = "Fixtures Secretary";
   $mail->AddAddress(email of where it is going, "FS");
   $mail->AddReplyTo("FixturesSecretary@nkelsey.x10.mx", "FS");

... but when I put in these connection parameters into my script the email was not received.... wondering if it something to do with '/n's or '/r's ?
regards
Allan

 

[allan.thompson99]

.... just as an aside... the wiki page at:-
https://x10hosting.com/wiki/What_are_my_email_settings
needs to be amended to preclude the use of outside SMTP servers...

 

[Bryon]

Hi Allan,
I took a look at the emails that have been sent from your account. I'm seeing them getting stopped by the outbound scanning system due to being found to have a higher probability of being spam. Here is an example email the system is seeing:

�Email From ��League�Division���Match
Date:����v���Venue������������������������������Winning Team��Losing
Team��Comments :​

I'm seeing this for just about every email that has been sent. Another one contained just the word "test" which was also stopped.

I do also see some emails having made it through that had meaningful content, however.

 

[allan.thompson99]

Hi Byron,
I generated all of those emails... Apart from the one which I sent with 'Test' the others had the type of content that I need from my web site. Team Captains fill in a scorecard on the web site which they 'send' to me using a PHP script from the 'Send' button.
Is there a way to let these through the security system?
Thanks in anticipation.
Allan

 

[allan.thompson99]

Here is what a typical email looks like from the html code:

https://www.dropbox.com/s/aaht0aephqvf6fg/screenshot of scorecard.jpg

 

[allan.thompson99]

Hi there,

Is there a solution to my problem yet - or can anyone suggest another way of reporting the scores?

I had thought of devising an SQL database... but I don't have the knowledge nor the time to learn!

thanks in anticipation,
Allan

 

[allan.thompson99]

Hi again,

Strange thing the other day... I received an email through the system - even though I cannot get it to work for me and still appears to be broken!
:


How come some are getting through the system - but some are not?
How can it be made to consistently work - is there anything I can do or is it an Administrative issue?
Allan

 

[leafypiggy]

Are all the emails being sent with the same from address? (And also, one that is on your account?)

 

[allan.thompson99]

Hi,

Thank you for your interest.
Here is the part that sends the email to me (the Fixtures Secretary):-

//send scorecard info to Fixtures Secretary

  //Set who the message is to be sent to
  $mail->AddAddress($emailfrom) ; //$emailfrom is from the submitted form
  //Set who the message is to be sent from
  $mail->From     = "FixturesSecretary@NKelsey.x10.mx";
   $mail->FromName = "Fixtures Secretary";
  //Set an alternative reply-to address
  $mail->AddReplyTo($emailfrom) ;
  $mail->Subject = $subject ; // subject is from the submitted form
  $mail->AltBody = 'To view the message, please use an HTML compatible email viewer!' ; // optional - MsgHTML will create an alternate automatically
  $mail->MsgHTML($messageproper) ;// $messageproper is put together HTML code which includes the table and color coding as well as inputs from the submitted form

// Send the email
  $mail->Send();
//if(!$mail->Send()) {
        //$error = 'Mail error: '.$mail->ErrorInfo;
        //return false;
    //} else {
        //$error = 'Message sent!';
        //return true;
    //}

So I am using a 'From' Email address that I have created on x10 hosting

Hope the portion of code helps identify the problem!

regards
Allan

 

[allan.thompson99]

Bump - Anyone?

Still having the issue.

 

[allan.thompson99]

Bump

 

[leafypiggy]

Have any emails been sent recently? I don't see that email address in our logs.

 

[allan.thompson99]

Hi there,
Many thanks for checking the logs... and indeed, it seems like the issue is resolved.... fingers crossed!

regards,
Allan