Due to the work being done on the backend and the server migrations, ticket response time is slower then usual (the higher up staff is rather busy with the maintenance).
Your server, Starka, is one of those being migrated onto new equipment, it was last reported to be almost done, some details left that may cause issues and hiccups in service.
Rather then creating a new support thread, it probably would have been a wise idea to reply to the old one.
The "Account in good standing" only reflects that it is not suspended.