Support Staff: Which account is associated with the domain ?

[emailtoarpit]

Hi Staff,

Could you, pls tell me which x10 account is associated with the domain ****

Thanks for your help.

Regards,
Appu.

 

[Anna]

I do not find ANY free account that is associated with that domain.

 

[emailtoarpit]

Hi Anna,

if you do a Name Server check then it shows as x10's servers. Could you please re-check it or dwell deeper.

Thanks
appu.

 

[descalzo]

When Free Hosting Accounts are deleted from the system, often the domain name is not removed from the x10hosting nameservers. So, being present on the nameserver does not mean that the domain is currently linked to a Free Hosting Account.

Very probably, since you don't know which Forum account the domain was linked to, the Forum account never got logged into. So, the Free Hosting Account linked to it first got suspended for inactivity and then deleted from the system. The nameserver entry was not deleted. If that is the case, there is nothing to recover. No files or databases.

You do not have a Forum account name. You do not have a cPanel name. With the cPanel name, she can search the records. You have a domain name that an Admin has told you she cannot find in the system.