I will Escalate this thread as only a account manager can reopen your account. Before I do that, can you please tell use what you were using to backup your account?
Backups are very resource intensive. Try to break up actions like file copying and zipping and extremely large database transactions into smaller pieces.
I'm working on a script right now as a 3rd party tool to assist X10 users in this, but you'll have to wait for it until at least tomorrow for beta 1