suspended - transferred

[whitebus]

June 11 at 11:59 pm suspension User transfered to another server.

i can't open a support ticket from the account panel. server is listed as getupdated. unsure what server i was transferred from or to. account is whitebus.

 

[Jarryd]

Hello,

I have restored your account from one of our backups, it should be fully operational within 24 hours. If you have any problems please re-open this support ticket by going to the administrative button above the post.

 

[whitebus]

thanks. i can now browse to the site, but i still cannot access cPanel or ftp (using FileZilla)
the site info still lists server as getupdated and the goto cPanel button directs to a deadend.

 

[Jarryd]

Use whitebus.x10hosting.com as ftp host, also http://whitebus.x10hosting.com:2082 as cPanel url.

 

[whitebus]

authentication failed using both. status is still listing as suspended.

 

[Jarryd]

Hello, can you please try resetting your password at http://x10hosting.com/control/login.php

 

[Jarryd]

Hello,

As we have not received any replies i am marking this ticket as resolved. If you have any further issues please re-open this ticket or create a new one.

 

[whitebus]

Hosting Password Update
submitted August 9 at 12:39 pmj1ri4qT4iGJ4action statusError
informationUpdate to your hosting account password.
resultA system error occurred while processing this action.

Error Code: AE3E7FCC


It seems i can't change the password on my hosting account. I've tried twice, once clearing the processing request and once resubmitting it... both failed.

Hosting account is also still listed as suspended with server: getupdated

 

[whitebus]

looks like we're getting somewhere:

I got two password reset messages in my email, so I logged in and changed password again with no error messages. I am now able to login to cPanel. the cPanel button works as well.

The hosting server is now listed as: stoli
However the status is still listed as: suspended

 

[vishal]

Solved
**Thread Closed**