Suspension Reason : Unsupported language unable to verify <Please Help>

[yufriana40]

Hi,
My account : yufriana
I have account suspended since one day ago with reason ; Unsupported language unable to verify,
How I can recover this problem ?

 

[masshuu]

Hello, free hosting accounts must be either in english, french, or spanish, or offer an easy to see button that switches to any one of these language. In the later case, you must provide a full translation of the site and you cannot use translation services like Google translator, aka they must be done by a person.
If you agree to this you can be unsuspended and given 48 hours to comply.

 

[yufriana40]

is must be in primary site or both secondary and primary (If I have more than one domain in a account) ??

 

[Anna]

All content on your account would need to be available in at least one of the supported languages in addition to any other language you chose to use.
This means that if you hold more then one doamin (site) you will have to provide translation for all sites.

 

[Anna]

All content on your account would need to be available in at least one of the supported languages in addition to any other language you chose to use.
This means that if you hold more then one doamin (site) you will have to provide translation for all sites.

 

[yufriana40]

Ok , I understand .
I will translate to english .
when I can get back my account active ?

 

[Anna]

Your account should be unsuspended shortly.

Please sort the translation as soon as possible, we will check back sometime in the next few days on your account.

 

[yufriana40]

HI,
Until now my account still suspended , can you unsuspend now ?

---------- Post added at 04:11 AM ---------- Previous post was at 04:06 AM ----------

OK, now my account unsuspended ...
I can login to my cpanel.

thanks

---------- Post added at 04:18 AM ---------- Previous post was at 04:11 AM ----------

HI,
Where my data ? I check my public_html is empty , how I can translate my site ? I yet backup my data ...
please need your help to return my data so I can translate to english .

Thank you .

 

[Brandon]

Hello,

I am not sure what happened to your public_html, but we have no way of restoring it. It is the responsibility of the user to keep backups.