Resolved TCP Resets When Trying to Access Website

[frien124]

Hi, I (and others) am getting TCP resets (Connection Refused) when trying to access my website. I verified with Wireshark that the device with IP address 198.91.81.11 is sending periodic TCP resets when trying to access my website.

C:\Windows\System32>nslookup 198.91.81.11
Server: dns.google
Address: 8.8.8.8

Name: x11.x10hosting.com
Address: 198.91.81.11​

Are you guys aware of any issues, possibly, or know why I would be getting TCP resets? The issue seemed to have started around 4/22. Thanks!

EDIT: sorry, just to clarify, it looks like that IP is the actual server that my website is hosted on.

EDIT: Not sure if it helps or not, but I've attached a pic of the capture.

 

[Anna]

That is indeed the IP that your site is hosted on, all sites on that server share that IP.

We have noticed that this does indeed affect all servers, intermittently.

I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.

 

[frien124]

That is indeed the IP that your site is hosted on, all sites on that server share that IP.

We have noticed that this does indeed affect all servers, intermittently.

I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.

Thanks for the heads up and good to know that you guys are aware. Thanks!

 

[garrettroyce]

I'm closing individual threads and routing users though one single thread to keep things tidy. Please see this thread https://x10hosting.com/community/th...oudflare-5-errors-site-loading-errors.207926/