Terminated services

pedroconceicao

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Hey,

My hosting service is now appearing as terminated, is it still possible to recover it without creating a new service?

Thank you very much for your help!
 

ctyrd

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Hey,

My hosting service is now appearing as terminated, is it still possible to recover it without creating a new service?
Thank you very much for your help!

How long terminated. What is the domain?
 

pintwin173

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I appear to be having the same problem, and have the same question.

If you like I can open a new thread.
 

ctyrd

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Hey,

My hosting service is now appearing as terminated, is it still possible to recover it without creating a new service?

Thank you very much for your help!
I appear to be having the same problem, and have the same question.

If you like I can open a new thread.

Really guys login here: https://x10hosting.com/panel
You should have some kind of notification. Follow instructions or come back here and post the error code.
 

pintwin173

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"Really guys"? SMH

Ok: Here's the error I receive when attempting to reach Hosting Control Panel:

Screen Shot 2024-04-27 at 1.16.34 PM.png
I've had my site on x10 for 13 years, I'm not a newbie, and I don't want to lose access to my content.
With all due respect, a little more "Fix the problem" would put me at ease.

Aside: If it helps anyone else experiencing similar problems, changing my DNS Resolver from Cloudflare to Quad9 allowed me to view my website on the internet (along a bunch of others).

I changed my password, logged out, waited a few minutes, cleared browser cache, and used https://x10hosting.com/panel as directed:

FAIL:
Screen Shot 2024-04-27 at 1.46.01 PM.png

So, tried https://x13.x10hosting:2222/evo/ with my Username (not email) and my new password:

SUCCESS!

Really guys.
 
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ctyrd

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"Really guys"? SMH
Really guys.
I appear to be having the same problem, and have the same question.

If you like I can open a new thread.
So that is the fix for a terminated account? Read the OPs request. 13 years?? A terminated account has nothing to do with your issue. Hopefully DNS servers will keep resolving and you won't have to change them again.
 

pintwin173

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So that is the fix for a terminated account? Read the OPs request. 13 years?? A terminated account has nothing to do with your issue. Hopefully DNS servers will keep resolving and you won't have to change them again.
Thanks, but I *DID* read the OP's request, so I'll re-iterate with a preface:

I did not know if my account was terminated, blocked, hacked, hijacked, etc., only that I could not longer access years of work. To date both my ISP and Web Host have not been much help so I've had to become my own IT support (and, rely on another forum poster, see this thread), requiring substantial time to figure out a problem with a service advertised as "...really this easy, no technical know-how required" and claiming "...hosting should be accessible to all".

The relevance to my issue may have been obvious at your end of the Universe, but not at the client's end: So far it's been neither easy or accessible.

I understand a Free Account shouldn't expect fast, reliable, correct, or even any Customer Support, and appreciate both the hosting service and that you guys have been busy lately (eg: no one's been able to reach Forum Support over the last few days). However, it also shouldn't act as an impediment.

If it's any consolation, my ISP hasn't been any help at all from whatever foreign country their Customer Service is located in, despite multiple attempts (and, I PAY THEM for Customer Support): At least you've provided some entertaining snark ;-)

I'll get off the soapbox now, there's a couple more Support Tickets I need to file :-(

Pintwin173
 
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