The new x10 website is badly designed!

[sathanna]

Really!? Who made that? What kind of good idea is it to NOT show detailed information of your paid hosting plans? Where is the side by side comparison of all your plans? I couldnt see it, or if it was there it is hidden somewhere.

You just lost a sale because my boyfriend looked at the site, tried to find detailed information so that he can KNOW that your hosting is better than the rest, but decided... no.

Why?

Because, he told me, he couldn't find out if making email addresses were included in the package.
Now, I know that you can because I do it with the free version... but seriously? MENTION EVERYTHING. Sure, make the website simple, but also make it easy to see the NITTY GRITTY sort of details too, so that people can see that they will get more bang for their buck. Even if it is on an extra page (though EASY to get to, please).

This guy, my boyfriend, he doesn't want to bugger around with the free version to see what it has if the payed version doesn't even look good in the first place. People do not want to have to search for that information, they want it right there already. Or they just go "pfft" and look at better deals. Or at least deals that look better.



End rant. :tongue:

 

[dWhite]

http://x10hosting.com/free-hosting-comparison

Is this what you were looking for?

 

[sathanna]

Lol, I know, I found that just then. But the rest still applies. It wasn't that easy to find. I had to look right down the bottom of the page to see it. I'd rather have that somewhere more prominent.

I seriously thought they had gone MAD not putting that up.

Honestly, I'm sure other new people have tried to take a look and went away too, all because they couldn't find all the information with ease.

 

[Jarryd]

Hello sathanna,

Sorry for the inconvenience. Were you aware of this being our x10hosting premium website: http://x10premium.com/buynow.php

I believe you were looking at the wrong website. Does our website cause confusion due to us having different websites for paid and free hosting?

 

[sathanna]

Yes! That is confusing! I didn't realise I went to a new site... its x10Premium site that is bad then, I guess. You can not get to any sort of list or indepth details from that site. That must be why I couldn't find it before.

 

[Jarryd]

That's okay sathanna, i am deeply sorry for the confusion.

I will forward this feedback to our senior staff though. Thank you for that. If you have any more problems feel free to contact us via the forums or if you have any questions about our paid hosting feel free to contact me on IRC or even via email.

My email is in my signature.

Thank you.

 

[sathanna]

Wonderful, thank you. =)

 

[Corey]

Hi Sathanna,

Just to confirm, you were on the x10premium.com site and were unable to find sufficient details to place an order? Or was it hard to find the premium hosting from the free hosting site?

Thanks for your feedback.

 

[bdistler]

IMHO:
x10Hosting needs a "Home" (root) page where you can get to all
other pages and get back from them

Same header/footer (with same buttons) on every page

===================

try this - jump from one to the other - then try to do it with the page buttons

http://x10hosting.com/

http://x10premium.com/

http://x10vps.com/

===================

How NOT to show "Show all Features"

http://order.1and1.com/xml/order/Hosting
If you do not click on "Show all Features" it looks like thats all they have

http://www.hostgator.com/shared.shtml#
If you have java-script off you see nothing after click on "Compare All Plans"

===================

http://x10hosting.com has a add (08/15/2010 21.30 MST) for:

http://www.limedomains.com/free_web_hosting_domain

which is a "free" hosting site but it looks like it is x10's also same add pop up on a
'mose-over' along the right/left sides which is more bad stuff

 

[essellar]

From my reading of the original post, Corey, it seems to be about the lack of an exhaustive feature list -- like the number of included email addresses, whether they're accessible through POP3, IMAP and webmail, the number (and type -- MySQL, PostgresSQL, SQLLite, etc.) of databases included, languages/frameworks supported, that sort of thing. Take it for granted that people are weird. They may be able to save 70% compared to some of your competitors with essentially the same package, but a lot of them need to feel like they're really putting something over on someone.

 

[rorybas]

Essellar - I think there were two issues. The fact that it was not immediatly clear from the x10hosting front page that comparison information was available but also, as you said, detailed lists of features. It is not about trying 'putting something over on someone' but simply if it can do what you want to do. It does not matter how cheap a host is (or if it is free) if a host does not supply the features you need for specific site. I am sure most visitors can see, even from what is clear on the x10hosting site that there are lots of bangs for bucks here, and the features availabe on the free hosting is incredible!

 

[essellar]

It is not about trying 'putting something over on someone' but simply if it can do what you want to do.

You'd be surprised. I've been in the SaaS (software as a service) game in the real world, and people really do hunt for what they perceive to be the big bargain. For instance, a ten-person shop is more likely to buy a hundred-user package than ten individual licenses, even if the package costs more -- as long as they see a big savings on those ninety licenses they're never going to use. It's the same thing for hosting. The package that includes 100 mailboxes is going to sell better than an otherwise identical package that includes a mere 50 mailboxes, and it's going to be mostly one-man operations making that buying decision. All they'll ever use is postmaster, webmaster, abuse, sales, support and their own name (and a couple of those are just aliases pointing to the same account), but they want the hundred because it seems like they're getting more bang for the buck.