the "R1Soft Restore Backups" fails in Lotus

[placasci]

hi.
I can go to mi Control Panel but when i try to restore backup , in the panel option "r1soft restore backups", it give a screen error
If i try to access to http://zodiac.x10hosting.com/cp, the result is the same.

this is the error

Error:
Failed to connect to (10.1.17.30):
Connection refused: connect

has anybody the same problem?

(note, i´ve open a support ticket, but no response yet)

 

[ichwar]

Your site looks fine to me. I don't see that error. If you are still seeing that error try clearing your cache and then refresh your page.

 

[placasci]

Thanks, ichwar, for your quick answer.

the error message is the same (in other computer, clear cache).

The problem is "Error:
Failed to connect to (10.1.17.30):
Connection refused: connect"

I suppose this (private) direction (10.X.X.X) is the internal conection
between zodiac.x10hosting.com and the user frontpage of R1Soft. Then is not cache problem.

Have you a lotus (ad-free) account? can you test yourself?

 

[ichwar]

Yep, I've got ad-free lotus...

Ok, I tried it and I see what you mean. I'm getting the same thing. I'd suggest you submit a support ticket as this seems to be an internal thing.
Edit:
Oops, I missed the fact that you already created a support ticket. :|

So you just need to wait a while for ticket to reach the front of the line.

 

[adamparkzer]

hi.
I can go to mi Control Panel but when i try to restore backup , in the panel option "r1soft restore backups", it give a screen error
If i try to access to http://zodiac.x10hosting.com/cp, the result is the same.

this is the error

Error:
Failed to connect to (10.1.17.30):
Connection refused: connect

has anybody the same problem?

(note, i´ve open a support ticket, but no response yet)

I tried logging in and I'm getting the same error.

For everyone not sure of where the error is appearing, I have included a screenshot.

If this problem doesn't solve itself soon, this thread should be elevated so staff members become aware of the issue.

 

[adamparkzer]

It seems like these R1Soft Backup issues are persisting.

There's also someone in the Spanish area that is having the same problems: http://forums.x10hosting.com/soporte/102161-problemas-r1soft.html

This ticket has been escalated so staff can take a look at the problem.