Ticket: 0C831BEC22CE

[scypio]

Please unsuspend my account.

Reason for suspension was "violation of terms" - I did not violate any terms, just was on delegation - thus my inactivity.

 

[Anna]

You're not suspended for inactivity. You were suspended because your website couldn't be reviewed.

If you have a login form on your front page, and your entire site is password protected, you need to provide staff with login details for review purposes, to be available at all times.

I will unsuspend your account and see what the deal is. I'll post back with my findings, if the account is in violation of terms, or can not be reviewed.

 

[scypio]

Hmmm... I don't have a "website" per se - just a few drafts: a sorting mechanism for a table, and a little sandbox of what my dad's site would look like when it will be finished.

But if that is not ok I will gladly remove it - I don't want any trouble. Just want to be quiet little user.

 

[Anna]

I've found a couple things. The first being the fact that your main domain throws a denied message, which would be why your account were suspended in the first place. Since I have access to checking your account on file level, I could see that the cause is a deny rule in .htaccess, please remove that and place a proper index file in the public_html folder.

You need to have a proper index file up within one week of account creation as per TOS, your account were created back in June. In this case even a small test page would count, as long as it is loaded when viewing your domain.

The second thing that would be an issue is that only English, Spanish or French are supported, the only site I found on your account, in a sub folder is not in one of those, and thus there need to be a full and accurate translation into one of those three languages easily available at all times. The translation must be man made and stored in your account.

Your account will be re-reviewed in a week or so, if the above is not sorted then, the account will be suspended again.

 

[scypio]

Ok. No problem. I'll do just that.

I use this hosting for testing purposes so there is no need for those file to still be here - I'll clean up and behave right.

Thank you kindly for your help.

 

[adamparkzer]

Ok. No problem. I'll do just that.

I use this hosting for testing purposes so there is no need for those file to still be here - I'll clean up and behave right.

Thank you kindly for your help.

Hi scypio,

Now that your original question has been answered and you have been unsuspended, I am going to close this thread. Feel free to create a new support request if you need more help or have any additional questions.

- Adam