Ticket

[blittle]

"UPDATE 4/24/12 -Administration has identified and resolved what has caused this issue. However, accounts already affected by this DNS issue should open support tickets so that support staff can manually fix their accounts."
So yeah look at that nice little ticket that's been open for 5 days and fix my DNS that's been broken since I made my account mmmmmk?
Free Hosting - Domains/DNS Issue
ID: 13481
And if you're feeling nice, answer this one too mmmmmk?
Disk Space Question
ID: 13485

 

[george21]

Hope you manage to get a response soon. You should do since all the major upgrades are finished and servers are online.

 

[blittle]

Been a day now.

 

[Dead-i]

Sorry about a delay in response for support tickets. Our volunteers are currently handling over 800 tickets, so (as you can probably tell) it is very hard to get through them all immediately.

 

[jugal.thakkar13]

The upgrades seem to be over but no response to the tickets,
I am unable to add email accounts as according to the server, I don't control my add-on domains !!!!! And hence can't add emails to it. I have tickets lying around since more than 10 days now, with no response at all.

I had several of my email-id's distributed over the internet, and because of the recent upgrades my domain first got disassociated with my account, hence all the email id's don't work any more. But now at least I have control over the domain, but can't add the email accounts back to it !!!


This is very frustrating.

Here are my two tickets, had to open a second one only because of not getting any response on the older ticket, and emails being very critical to me.

#12773 - Add-on Domain Control [Customer-Reply 11/11/2011 05:23 General Support High]
#14033 - Unable to create email accounts on certain add-on domains [Open 11/11/2011 05:23 General Support Normal]


x10 account username: jugaltha
site: http://jugalthakkar.x10.mx

Thanks,
Jugal

 

[descalzo]

The upgrades seem to be over but no response to the tickets,

Hijacking another person's thread will not get you any help.

 

[jugal.thakkar13]

I wanted to avoid creating multiple threads. The subject "Ticket" of this thread seemed general enough.

You suggesting I create another thread?