Tickets and Open Actions

[jodoloy]

I have had a domain change request pending for two days. It was escalated to a support ticket. It has been two days and still no response.

 

[garrettroyce]

The only thing I could do is ask the staff why things are taking so long. There's no guarantee I'll get an answer and the answer could be anything from a ticket backlog to some severe problem with your account that requires a lot of work to fix. I would need the id number of the ticket to do this.

 

[jodoloy]

Ticket ID: LWF-771388

I also have an account unsuspension that has pending for a while. I think there must be some issue with my requests processing.

 

[carl6969]

Well, I can solve that suspension problem for you.
Unsuspended now.

 

[jodoloy]

My account was suspended again, when all I was doing was FTP. Will upgrading to Prime improve fix this?

 

[Skizzerz]

It will help, prime doubles the resources that you can use. Although, bad scripts that trip HRU suspensions on normal free hosting accounts will still likely trip them on prime.

I've unsuspended you.