Unable to Access Control Panel after "Successful Login"

[staggerx]

I'm a new user, so far I have been very happy with the service provided. Unfortunately today I have been unable to access my account.
Can you help?

Thanks,

Rory

 

[subeeart]

Hi staggerx,
I have a similar problem but in my case my Anti-virus prevents me from accessing C-Panel on x10hosting despite whitelisting the URLs.
I'm using Windows XP and Avast anti-virus and the problem exists for me in both Firefox and Chrome.
The message I get is related to the security certificate provided by x10hosting.
This is potentially a worry as part of our agreement is to log in to CPanel at least once each month in order to retain our accounts.
I'm sorry I don't have an answer but you might like to share a little of your setup (OS, browser etc.) that way we may all get closer to a resolution.
Cheers

 

[staggerx]

Hi subeeart,

The problem might be the network I'm on at the moment as it is a college network and certain restrictions may be on.
Once I return to my original network I will post with results.
Thanks for your reply.

 

[essellar]

There is no requirement to log into cPanel per se. You have to sign in to the single sign-on page. That is the only thing that counts as "activity" at the moment. Once you've seen "Sign in Successful", you're golden. That still doesn't let you maintain your site, so there's still a problem between you and the server. Either port 2083 is blocked in a firewall somewhere or your AV software is throwing a tantrum - there's nothing wrong with the certificate, unless a lack of public audit records is a "problem". The CA chain is intact, current and verified. If that's not enough for Avast, it's being overly aggressive.

 

[nishan]

Hi
I am having the same issue. All was well until today. The login is successful but redirection to cPanel times out. I am behind a firewall too. I checked with a ADSL connection and a mobile 4G and it works fine. So it seems that some change in the forwarding script is creating this issue on firewalls. Definitely not a certificate issue or a anti-virus issue.

I also noticed that that a new script is called from mixpanel.com at the cpanel forwarding which was not present earlier. Caught this from the noscript plugin from firefox. Could the scripts from this new domain creating the firewall issue ?

regards

 

[essellar]

The forwarding script is necessary (and it was causing problems with IE due to a console.log() call). I haven't had a problem with it using any of my browsers lately, but then I'm not running Noscript on this site.

 

[leafypiggy]

If you're in IE, if you open a developer console before loading the page, it will forward through.

There's a stray console.log() on line 72 of app.js.. and in IE, the console object is only instantiated when the developer console is open. (In other browsers, it's persistent).

I'll yell at Bryon today to get rid of it.

 

[nishan]

I usually work on FF but I did try the same with Noscript disabled and on a plain Chrome browser. Same Issue. Didnt check on IE. On the otherhand, it worked with the 4G dongle on the same laptop without any delay or issue. May be I will try the same again tomorrow at office.

regards