Resolved Unable to access website on Illuminated server

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garrettroyce

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I want you to understand that I started moderating after a few years break, and this absolutely would not have happened if you posted a few weeks later :p

I have seen this issue from another user and it was able to be resolved. I have flagged this thread for admin review. Please allow around a day for a response. If you do not get an update after a few days, I will put your thread back at the top of the list. Sorry for missing it before.
 
Anna

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All accounts from Illuminated was supposed to be migrated to x14.x10hosting.com by end of February, about a week after your post that you linked to in the initial message, this may be one reason why the post got overlooked for additional reply.

However I did look and for a reason unknown to me your account appears to not have been transferred. I know that they looked into what accounts had been actively logged into before migrations but from what I been told anyone logged in at least in the last 12 months, possibly even the past 24, should have been transferred. I can not see how you logged into the actual server, but I can see you logged into the account panel at least within that period.

Sadly there was no backup on the locations I can access right now. I have sent a message to head admin (Corey).
 
garrettroyce

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I have not heard anything. The head admin has been difficult to track down due to the server migration, backend update, and now this Covid issue. I'm sorry; maybe Anna knows more.
 
Anna

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Have not heard anything from head admin in the past few days, I sent another message to him though.
 
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PhantomCode

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Hi guys, I see Corey has resurfaced recently. Any chance you could move this along?
I really don't mind about the account being inaccessible, I just want my files back.
Can you please just send me a backup of my paid account?
 
garrettroyce

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I saw Corey reply to you in chat. I'm replying so your thread stays at the top of the list.
 
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PhantomCode

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Thank you for following up @garrettroyce. Unfortunately no resolution yet.

The site is still down and I'm still unable to log in via SSO, though I am getting a different error now:
upload_2020-4-29_11-53-16.png
Retrying gives the same result
 
garrettroyce

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I will keep watching your thread until a resolution is found.
 
garrettroyce

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PhantomCode said:
Yes, I understand, just a bit frustrated :(
Click to expand...

Understood. This isn't the result I'm used to and I'm annoyed that I have to keep bumping this post, but when you have tens of thousands of hosting accounts, there's always got to be the few that are really jacked up. I feel very confident that you'll get your site back, but as for when, unfortunately I'm not sure.

I do know that seeing your post on the top of the heap every day gets annoying and the squeaky wheel gets the grease :p
 
Anna

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Corey missed one tiny little detail... SSO uses session based login with the help of something called Loginkeys, he never enabled that for the account. I did so this morning before running of to work so logins through the sso panel should now work properly as well.
 
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