Resolved Unable to enter cpanel

[newspac5]

For the last month I am unable to login to my cpanel. The domain name is the following: http://newspaceco.x10host.com/


Could an admin have a look?

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 20th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

I could not locate a backup package to restore for your account. I will alert head admin about this, if there are backups elsewhere (which there should be) he can sort it out.

 

[newspac5]

Thanks! I will wait so

 

[Anna]

The account has now been restored.

 

[newspac5]

Thanks. One question, the email forwarder is not available anymore?

 

[Anna]

No, it is not available for free hosting at this time.

 

[garrettroyce]

Thanks. One question, the email forwarder is not available anymore?

You can import your x10 mail from another provider such as GMail or Outlook. Once you do that, you'll have the full power of that provider with the custom address from your website.