Hello, everybody. I can't access my account with my username and password. Is there anything I can do?.
I logged in not long time ago to update the website
http://educactiva.x10host.com
Thank you!
It says that you have a premium upgrade, that usually means that the free account is transferred over to the premium servers and then removed from our free servers. Restoring to a free server in that case would cause disruption as it would also set the IP back to that of the free hosting service.
Premium hosting does have a different login process, where you normally login directly to cPanel for the server you are on, which I can not see unfortunately, but you should have that information within the clients area at:
https://clients.x10hosting.com/login
It should also be present in the email you did receive when signing up for the premium hosting. If you still can not login please use the support system from within the clients area as that creates a ticket for the premium hosting staff to see.