Unsuspend account "eliasr" on chopin

[eliasr]

Hi Guys

Unfortunately while the Chopin, and free servers issues. I try to make a backup of my site and my account was suspended due "high system resource usage".

So now I need to request a manual unsuspension.

Thanks!

 

[Derek]

Hello, it seems your account is unsuspended is it working?

 

[descalzo]

I unsuspended it. I believe that suspended accounts were not transfered and will have to be done manually. Will keep you updated.

 

[eliasr]

After create the support ticket, I receive an email that confirms the unsuspension of my account but my website:

elias.exofire.net

display this message:

Wbesite especified does not exist

I noticed too that can't access to my cpanel.

-----

So I need to request a transfer?

Thanks

 

[descalzo]

As I mentioned, they will have to manually move your account over.

 

[xav0989]

Once all the unsuspended accounts are transfered, you will be able to manually transfer your account through the account control panel.

 

[eliasr]

Thanks for the info and the unsuspension!

 

[Jarryd]

Hello eliasr,

I have restored your account. Please check all is in order and let me know if there is any issues.

 

[eliasr]

Hello, thank you very much.

All looks very well, I'm only have problem with my sub and addon domains.

casablanca.elias.exofire.net -> elias.exofire.com/casablanca

Show a error message displayed by cgi-sys/defaultwebpage.cgi

saloncasablanca.com.mx ->elias.exofire.net/casablanca

Displays the same error.

I look into cPanel and the setting (of the sub and addon) are gone but in my control panel the info is there. Then re-setting the configuration in cPanel but there is not change (DNS's flushed).

 

[Brandon]

Hello,

It appears to be working now, can you confirm this?

 

[eliasr]

It's working now!

Thank you!

 

[Brandon]

Great, I am going to go ahead and close this.