Unsuspension Request (Just added subdomain of a domain I OWN and got suspended)

wowowin101

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So i thought the not allowed domain imitations like "support" is only allowed on a domain you do not own. So i decided to add support.mydomain.com and it still got suspended. We can provide proof of domain ownership through DNS, email, server file verification or any other way to get unsuspended.
 

wowowin101

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What is the error code.
Hello, there is no error. Just the status says "Suspended" and here's what appears on the dashboard:

This service is suspended: Prohibited term in domain name support.mydomain.com (hide my actual domain for privacy)

Is there anyway to resolve this like verifying domain ownership or just remove the inappropriate one?
 

ctyrd

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Prohibited term in domain name goes through a review, hopefully it won't be long.
 

wowowin101

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Prohibited term in domain name goes through a review, hopefully it won't be long.
I see. I thought the prohibited terms only applies to domains you do not own or couldn't point to the server. Do you know the range on how long a review normally takes?
 

Eric S

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I have whitelisted your domain and the subdomain provided. You should see service restored shortly.

In the meantime to verify ownership of the domain can you email us at support@x10hosting.com from email address using your main TLD?
 
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