Unsuspension Request (Just added subdomain of a domain I OWN and got suspended)

[wowowin101]

So i thought the not allowed domain imitations like "support" is only allowed on a domain you do not own. So i decided to add support.mydomain.com and it still got suspended. We can provide proof of domain ownership through DNS, email, server file verification or any other way to get unsuspended.

 

[ctyrd]

What is the error code.

 

[wowowin101]

What is the error code.

Hello, there is no error. Just the status says "Suspended" and here's what appears on the dashboard:

This service is suspended: Prohibited term in domain name support.mydomain.com (hide my actual domain for privacy)

Is there anyway to resolve this like verifying domain ownership or just remove the inappropriate one?

 

[ctyrd]

Prohibited term in domain name goes through a review, hopefully it won't be long.

 

[wowowin101]

Prohibited term in domain name goes through a review, hopefully it won't be long.

I see. I thought the prohibited terms only applies to domains you do not own or couldn't point to the server. Do you know the range on how long a review normally takes?

 

[ctyrd]

Review time unknown.

 

[Eric S]

I have whitelisted your domain and the subdomain provided. You should see service restored shortly.

In the meantime to verify ownership of the domain can you email us at support@x10hosting.com from email address using your main TLD?

 

[wowowin101]

I have whitelisted your domain and the subdomain provided. You should see service restored shortly.

In the meantime to verify ownership of the domain can you email us at support@x10hosting.com from email address using your main TLD?

Hello there,

Thanks a lot! I have sent an email to support@x10hosting as requested. using test@mydomain.tld