Ways to contact pre-sales

[ic1101]

I used the contact us link on the site, but got

""This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

x10pre@sites.x10labs.com
(generated from support@x10premium.com)
retry timeout exceeded""

I tried emailing support email, but didnt open a ticket as i'm not a customer. Trying to get some pre-sales advise, how do i go about this? Thanks.

 

[Skizzerz]

Thank you for the feedback, can you please say which site you have tried the contact us link on that did not work, so that we can get this issue resolved? In the meantime, you could ask your questions on our live IRC chat (http://irc.x10hosting.com).

 

[ic1101]

http://x10premium.com/contact

That one

 

[Sharky]

I tried emailing support email, but didnt open a ticket as i'm not a customer. Trying to get some pre-sales advise, how do i go about this? Thanks.[/FONT]

In the meantime, you could ask your questions on our live IRC chat (http://irc.x10hosting.com).

If you haven't done this already; just a note that you do not have to be an existing customer to use the live chat facility. Activity levels do vary so if nobody replies immediately it's nothing personal.

 

[ic1101]

No probs.

I spoke to someone over irc. Unfortunately you don't offer resource usage/viewing within cpanel (or at all, for that matter)

My current host:

Deal breaker, please close this thread. Thanks.

 

[Corey]

That screen shot is from CloudLinux - which we used to use. We have since switched to BetterLinux (http://betterlinux.com). We've found BL to be much more stable over CL. Although it currently lacks a cPanel plugin like the one shown in the screen shot they are releasing one toward the end of the month.

Thanks for the report of the contact link.