Since my site was transferred to x12 server I have lost the email addresses I had set up on the custom domain I own. They now appear on the default free domain name e.g. as firstname.lastname@example.org rather than as email@example.com but I am unable to log in to them using Roundcube webmail. I've tried changing the password on one of the email accounts but it has not helped. I'd like to be able to log in so I can download all the old messages that are in there. Following the advice in other queries about the domain name I have now removed it from pointers and set it up as a new domain, and copied all my site files into the new public_html folder that appeared. However, if I set this domain to be the default I can't create any email accounts on it, or see the email accounts with the free domain name. There is one account there with the address firstname.lastname@example.org. The error message I get is that only one Pop account is allowed and no more can be created, but when hovering over the create account button the guidance there shows 1/3, suggesting it should be possible to create three accounts. If I then change the default domain to point back at the free domain name the other email accounts become visible again. Has anybody solved this yet, or could you help provide some instructions as to how to achieve what I am trying to do? Have the staff finished doing everything they were going to do with this migration, or am I now interfering with the process by acting too soon by trying to fix it myself?