Resolved Website & cPanel Down

[Hyawatta]

When I try to access my cPanel, it says, "
Sign in Successful
Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry"

When I try to access my website, scurtek.exofire.net, it says, "Apache is functioning normally"

I thought it would just be a matter of time because of the migrations and maintenance message that appears when I login, however it has been down since around January. I think it probably should have been back up and working by now. Can you please restore my website?

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 5th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

It is entirely possible something went wrong in the transfer as well, so you really should have 1. logged into your account and 2. asked for help after noticing your site wasn't working right (I'd say giving something 48 hours can be a good idea however).

 

[Hyawatta]

It's working now. Thank you very much! I appreciate it. I will make sure to look into the details instead of just going by the initial maintenance message in the future.