website down and can't log in

[mudskippa26962]

[h=1]Hi,

My website (www.smyls.co.uk) is displaying the error message below when I use my admin link to login or when just going through the web link to view it. I can't access it at all. Please help!

Thanks,
Beth


404 Error[/h] The file or directory you have requested was not found on the server. [h=3]Common reasons for this error:[/h]

• Incorrectly spelt file or directory.
• The file or directory was removed.

 

[zainx10]

Hello,

I have a similar problem as well. It seems that EVERYTHING in my main folder was deleted as well as my FTP account.

Zain

 

[g13eleme]

Me too. I want to upgrade to premium if this can solve the problem, but there seems to be no way to do that either!

 

[mudskippa26962]

I just discovered my email isn't working either, that gets fed through the server.

Hopefully this means it is a temporary problem on the server and all will be well shortly. Fingers crossed until we hear more.

 

[Livewire]

Starka's being worked on for emergency maintenance right now, it was just rebooted a few minutes ago and is working on restarting. This is also related to the problem you guys saw - the /home dir unmounted, so the data was intact but it didn't know where it was (kinda like being lost on a map - you know it's there, you just can't figure out how to get there).

 

[g13eleme]

Starka's being worked on for emergency maintenance right now, it was just rebooted a few minutes ago and is working on restarting. This is also related to the problem you guys saw - the /home dir unmounted, so the data was intact but it didn't know where it was (kinda like being lost on a map - you know it's there, you just can't figure out how to get there).

Can I upgrade/how do I upgrade to an account where this can be far less likely to occur?