My website has been down since the move to the new servers. I've filed two support requests about this, one was closed when all support tickets were closed, the other one is open on low priority. However, I have not received any news on my account on either support ticket. I would like to hear from someone who handles this type of problem so I can at least get an ETA. Thanks.
Website down since move
- Thread starter smmalis37
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smartflight
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So, what you, descalzo, want to say is that if there's a software malfunction, you won't bother restoring the account?
It's a vague post..is the data safe? Can he have it back? Should he make a new account?
It's a vague post..is the data safe? Can he have it back? Should he make a new account?
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1. It is better if you start your own thread.
2. Your problem is very different.
3. What I see is an custom 404 notice from something like WordPress. The software is saying it cannot find the page you want. I do not know what the problem is.
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From what I can see you were one of the "lotusold" accounts. There was a software problem and your site was not transferred.
There might or might not be backups of your files and any databases, but apparently it is quite hard to find anything in the backups and the staff are still busy with finishing up with all the other changes.
I would proceed on the presumption that nothing is recoverable.
My suggestion would be to sign up for another hosting account.
If you want the same domain name and the signup process gives you an error, please start a new thread with "lotusold account" in the title so the people handling the ticket know what category you are in.
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