Why has my support question been closed?

[phoenix2010]

Not only has it been closed but the link to the support thread is dead and links back to my log in ?

 

[Livewire]

The support link at the top should work once you're logged in; the escalated ticket system goes to a standalone system and then stops using the forum for ticket support.

If it still won't work, it should still send email updates with more info if the ticket gets updated.

 

[phoenix2010]

Cheers mate much appreciated for the quick response livewire

But when the link is clicked it takes me back to the log in page

 

[Anna]

Login to your account control panel: https://x10hosting.com/control, you should find the ticket there, under support requests. You should as stated also get an email upon any replies being sent to your ticket.

Escalated tickets do have a response time of 12-48 hours though, we try to keep it as low as possible of course.

 

[phoenix2010]

Thank you so much anna for your assistance in this matter and look forward to hearing your findings


It appears that we are having some slight difficulties, please wait and try your request again. (D38A904F)
Still get this error

 

[phoenix2010]

hi there anna

im not sure what you did but the ftp seems to be working fine now

if i have any more problems i will ask for support again

thanks for a great job best wishes phoenix