@bdistler - I parked my domain originally and then had it as an addon, it was never the primary, nor was there an option to make it primary. Ever. Even as parked, the address always came up xxx.x10host.com.
Thanks caftpx10,
I think to not offer the upgrade to use as primary without a weird convoluted set-up will be a negative for this business in the future. Even wordpress.com will let you map your own name as primary for $13 and they are the worst. Its a shame x10host really offered a great service for free but not having that option with seriously upping the 3.95 and up is just a turn off to this service, even though it was the best I found. Moving on.
They should offer that as its own upgrade, use your primary, $5, or something along those lines.
It's a damn shame, I just want my dot com as the primary. Happy with ever other part of the service. The fact that I had to start a thread to get that answer really annoys me too. AND, why would anyone give you a dollar and still be forced to use an x10host primary.... that's just nuts, in my opinion, though.
In the end, it turns me off to the premium service here, almost rather pay the same amount at GoDaddy. There's also no phone number that I can find easily to talk to someone.